Who We Are
Your Goal, Your Plan, Your Way
At the heart of my work is a simple belief: the participant comes first. I support people to understand their NDIS plan, connect with the right services, and move toward the goals that matter most to them.
My Story
My journey into Support Coordination began through lived experience.
My mum lived with a disability and used a wheelchair for many years. Growing up alongside her, I saw firsthand the challenges families face when navigating complex systems and finding the right supports. I also saw the strength, resilience, and determination that people with disability bring to everyday life.
Those experiences shaped who I am and the way I approach my work today.
Although my mum has since passed away, the lessons she taught me continue to guide everything I do. She showed me how important it is for people to feel heard, respected, and supported to live life on their own terms.
I started Monarch Service Coordination because I wanted to create a service that genuinely puts participants at the centre. A service where people feel supported, informed, and confident when navigating the NDIS.
At Monarch, my approach is simple.
Listen first.
Respect each person’s goals and choices.
Work alongside participants and families to build supports that truly work.
My values are built on trust, honesty, and strong advocacy. Every participant deserves someone in their corner who will walk beside them and help them move forward with confidence.
Because at the end of the day, it should always be your goal, your plan, your way.
Professional Experience
I bring over 4 years of experience working as a Support Coordinator, supporting participants and families to navigate the NDIS with clarity and confidence.
Throughout my career, I have worked alongside people with a wide range of support needs, including participants with complex circumstances, ensuring they receive the right services, safeguards, and coordinated support.
My experience includes working within complex systems and collaborating with multiple stakeholders, including Child Safety, guardians, service providers, allied health professionals, and support teams to ensure participants are well supported and their rights and needs remain at the centre of decision-making.
I have strong knowledge of NDIS systems, processes, and plan implementation, and support participants to understand their plans, connect with appropriate providers, and build sustainable supports that align with their goals.
My approach is practical, transparent, and focused on achieving meaningful outcomes for the people I support.
Independent provider
Monarch is an independent Support Coordination service, focused solely on what is best for the participant without ties to service providers.Participant-centred approach
Every decision is guided by the participant’s goals, preferences, and choices. Support is built around what matters most to you.Experience with complex cases
Extensive experience supporting participants with complex needs, ensuring the right services, safeguards, and coordination are in place.Strong collaboration with providers
Works closely with providers, families, and multidisciplinary teams to ensure supports are well coordinated and effective.Lived experience perspective
Personal lived experience provides a deeper understanding of the challenges families and participants face when navigating disability supports.